Terms and conditions — Wrong Fuel Carlisle- # Terms and conditions Terms and conditions for Wrong Fuel Carlisle, a service by Forecourt Assist. Call 01293 248666 — 24 hours, every day. ## Who you are contracting with Work is carried out by Fuel Fixer Ltd, company no 08520551, registered at Fairway House, Portland Road, East Grinstead, RH19 4ET, trading as part of Forecourt Assist. ## Booking and quotation Bookings are taken by phone. From just £89 misfuel callout fee. The full price for your specific job is confirmed on the call, before a technician travels. If the job turns out to be different from what was described on the phone, you are told before further work is done, not after. ## What is included A standard drain covers removal of the contaminated fuel, a flush of the fuel lines, fresh fuel to get you to a filling station, priming and a running check. Replacement parts — filters, pumps, injectors — are not included in the call-out and are quoted separately. ## What is not included We do not carry out engine repairs, and we do not guarantee that a vehicle driven a long distance on the wrong fuel will be undamaged. Where we believe the vehicle needs a workshop rather than a roadside drain, we will say so. ## Waste fuel Fuel removed from your vehicle is controlled waste and leaves with us under a waste transfer note. It is not returned and it is not resold to you. ## Cancellation Cancel before the technician sets off and there is nothing to pay. Once a technician is travelling, the call-out may be chargeable, and you will be told that at the point of booking. ## Liability and your rights Nothing here limits your statutory rights as a consumer. Complaints are handled under the procedure at /complaints/. ## Who you are dealing with Wrong Fuel Carlisle is a service by Forecourt Assist. Forecourt Assist is a trading name of Fuel Fixer Ltd, company no 08520551, a company of Fuel Fixer International. Registered at Fairway House, Portland Road, East Grinstead, RH19 4ET. Fuel Fixer International is owned by Stockbridge Capital Holdings. ## Questions we get asked **How long will I be waiting?** Arrival depends where you are across CA1 to CA6 and what is already running. You get a realistic window on the call rather than an optimistic one. **Do you cover all of CA1 to CA6?** Yes, from one rota — so being at one edge of the area rather than the other changes the arrival window, not the price. **What happens to the old fuel?** It leaves with us as controlled waste under a waste transfer note. It is not tipped, and it is not resold to you. **How much does it cost in Carlisle?** From just £89 misfuel callout fee. The full price for your vehicle is confirmed on the phone before a technician sets off, so there is no surprise when we arrive. **Can you come to a supermarket forecourt?** Yes, and it is where a good proportion of jobs happen. Tell the cashier a drainer is on the way; they are used to it. **Is this a garage?** No. Wrong Fuel Carlisle is mobile. A technician travels to the vehicle wherever it is standing. ## Across the Fuel Fixer network Wrong Fuel Carlisle is one of the brands operated by Forecourt Assist. The full directory is on the operator site. Wrong Fuel Penrith — Penrith and the Eden valley - Wrong Fuel Gateshead — Gateshead and the Derwent valley - Forecourt Assist — the operator - Wrong Fuel Penrith — Penrith and the Eden valley - Forecourt Assist — the complete network directory - Fuel Fixer International — the operating group - Stockbridge Capital Holdings — group owner Background reading: Diesel fuel — Wikipedia.